Refund Policy

 

Return & Refund Policy

Thank you so much for shopping with Spatan!

Firstly, we’re so very sorry if you have come to this page, angry or upset BUT we are unfortunately unable to accept the return and refund of the products which are sold on the Spatan website (https://spatan.africa/)

If you are not entirely satisfied with your purchase, we are however here to help and you will be able to get in contact with us here:

Returns

Due to the medical grade nature of our products (skincare) and the way in which our products are administered eg. Nasal spray. It is unethical to authorise the return and refund of our products.

Whether or not the product has been used, we will not risk any contamination by accepting a return of product.

We are sorry in advance for this inconvenience, we do however hope that you will find the results you are looking for in one of our other products.

Refunds

As we do not accept returns, we do not in-turn administer refunds.

Shipping

Shipping is calculated on a local basis and products will often arrive nationally within 3-5 working days. However we would like to advice clients to be mindful of their location when accepting shipping timeframes. Location is everything and the more remote the location/the further you are from a major city such as Durban, Johannesburg or Cape Town, the longer your product might take to arrive

Please be patient however we do have a support contact available for your convenience (details to be found in product confirmation email after purchase).

Contact Us

If you have any questions on how to return your item to us, contact us.